With a keen eye for details, one truth prevails- Gosho Aoyama
A satisfied customer is the best business strategy of all.- Michael LeBoeuf
What is Dettalli
‘The road to success and the road to failure are almost exactly the same’ – Colin R. Davis
Dettalli is mystery shopping organization focused entirely on the hospitality industry
We work closely with hotels, restaurants, cafes, bars as well as entertainment and meeting venues
To measure what your guests see, feel and experience across the various touch points of your service delivery
Then evaluate and advise on highly targeted actions to help our partners to improve. You cannot attain consistency unless you measure it regularly
Our process & approach
‘If you don’t care, your customer never will’ – Marlene Blaszczyk
Our mystery shopping service is exceptionally thorough; yet elegantly simple.
We appreciate that the need to improve service and quality for our partners is of the highest importance.
The devil is in the detail but if the details are too overwhelming, then they will not be acted upon and thus rendered ineffective.
Our custom reporting standards aim to provide an in-depth view for hundreds of service delivery points and product standards to ensure no little detail is missed; yet at the same time providing a powerful executive summary for ease of review, understanding and action planning.
Our services cover the entire customer journey from booking process, all pre-arrival or remote customer interactions, on-site experiences as well as the post departure engagement.
Whether you are a large integrated resort, a stand alone dining or entertainment venue, a city business focused hotel, a conference center, an independent or chain affiliated business, a simple bed and breakfast or even a coffee house; Dettalli’s professional mystery shoppers can assist you to uncover areas of potential improvement and elevate accountability between your teams for a greater level of customer satisfaction and allow you to build a culture that can allow for continuous and healthy growth.
- Customized, independent and impartial feedback
- Enhanced customer experience and engagement levels
- Identify and recognize outstanding employees
- Inspect the physical product against brand standards
- Understand your team’s training and development needs
- Measure the attained benefit from those trainings
- Elevating employee satisfaction, confidence & behavior levels
- Uncover potential revenue growth or upselling streams
- Allowing you to grow your loyal or repeat customer base
- Strengthen your online ranks, reviews and reputation
‘Excellence is the gradual result of always striving to do better’ – Pat Riley
Bespoked to perfection
Customizing your dashboard and gained knowledge has never been as simple as it is with our reporting systems. It is all up to you!
At the beginning of every partnership, you will select every section within from our master report and even which criteria to be measured within it.
Then leave it to us; we will show you exactly what your customer interaction journey and experience looks like, in extensive detail and big picture overview, clean and powerful.
‘The secret of success is to do the common thing uncommonly well’ – John D. Rockefeller Jr.
At Dettalli, we work closely with our business partners to provide a rounded 360° approach to mystery shopping that allows us to assess the guest experience, analyze performance trends over time, present customized & effective reports then recommend specific actions for improvement when required.
Its not only our elegant reporting that is customizable; also our scope of service that can be as wide or as narrow as needed or desired by our clients and can include anyone, few or all of the below listed possibilities:
- Audio only operator, reservations or sales
- Website, sales & in-house promotional material
- Electronic booking process audit and content
- On-site guest visits covering an entire property
- Food &/or beverage restaurants or outlets
- Spa and recreation services or facilities
- Transportation and tours on offer
- Conference venues and meeting facilities
- Real estate sales when available
We do not carry out any standard services as we firmly believe that no 2 institutions are the same or if similar, their needs will not be the same. As such; our clients will be able to pick and choose the desired depth, scope and frequency of services, which will in-turn affect the needed time investment and cost to perform the shop or shops.
Who is Dettalli
The founder of Dettalli is a lifelong hospitality professional who has worked in all aspects of the travel industry field; from DMCs, multiple hotels to high end event management services.
Her 16+ years of experience across the numerous angles as an end customer, booking agent, employee, leader, organizer and now auditor gives her a unique perspective to supply her clients with immense value and quality that is unparalleled in this domain.
During her professional career, she has been based in 7 different countries thus far and has serviced clients from all walks of life and from almost all nations on the globe; along with her fierce eye on detail, hunger for perfectionism and the advantage of five languages, quality is un-waivered and communication is always seamless.
Our team of shoppers cover a wide spectrum of guest profiles in Thailand; from locals to foreigners, families, couples , single leisure travelers, businessmen and women as well as meetings or social events guests.
We also pride ourselves on having experienced hoteliers, culinary and restaurant professionals and senior experienced travelers on our assessor team.
We understand that the market is changing, and millennials are holding more and more of the spending power; as such, most of our team are aged between 25 and 45 to match with the new dynamics affecting your marketplace.
‘I never dreamed about success, I worked for it’ – Estee Lauder
We can’t wait to hear from you
‘In the middle of every difficulty lies opportunity’ – Albert Einstein
We look forward to initiate a conversation and help you on your path towards enhanced customer satisfaction, growth in loyalty and image ranking and of course a heightened level of income generation as a result.